Privacy Policy

1. What Data We Collect

Kelso Carpet Co. Inc. collects the following types of personal information when you interact with our services:

• Name: Your full name when you submit a quote request or contact us.
• Email Address: Your email address for communication purposes.
• Phone Number: Your phone number for follow-up communications.
• Service Inquiries: Details about your carpet and flooring needs, including project descriptions and preferences.

We also collect non-personal information such as browser type, IP address, and browsing behavior through cookies and analytics tools.

2. Why We Collect Data

We collect and process your personal information for the following purposes:

• To Provide Services: To respond to your inquiries, provide quotes, and deliver carpet cleaning, sales, and installation services.
• To Contact Customers: To communicate with you about your service requests, appointments, and follow-up care.
• To Improve Services: To understand customer needs and preferences, allowing us to enhance our offerings and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Who Has Access to Your Data

Your personal information is handled with strict confidentiality. Access to your data is limited to:

• Kelso Carpet Co. Inc. staff members who require access to perform their job duties.
• Authorized personnel involved in processing your service requests.

We do not sell, trade, or rent your personal information to third parties. Your data remains within our organization and is used solely for the purposes outlined in this policy.

4. Third-Party Services

We utilize certain third-party services to enhance our website functionality:

• FormSubmit: We use FormSubmit to process contact form submissions. Your form data is transmitted through their secure service to our email. For more information, see formsubmit.co.
• Google Maps: We embed Google Maps to display our business location. Google may collect data according to their privacy policy.
• Cookies: We use cookies to improve your browsing experience. Essential cookies are necessary for website functionality, while analytics cookies help us understand site usage.

These third parties have their own privacy policies governing the use of any information they may collect. We encourage you to review their policies.

5. How to Delete Your Data

You have the right to request the deletion of your personal information. To request data deletion:

• Send an email to mail@kelsocarpet.agency with the subject line "Data Deletion Request".
• Include your full name and the email address associated with your account or inquiry.
• We will process your request within 30 days and confirm the deletion via email.

Please note that certain data may be retained for legal or legitimate business purposes, such as completing ongoing services or complying with legal obligations.

6. Contact Information for Data Protection Inquiries

For any questions, concerns, or requests regarding your personal data and privacy, please contact us:

7. Cookie Usage Information

We use the following types of cookies on our website:

• Necessary Cookies: Essential for website functionality, such as remembering your cookie preferences and form inputs. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data.
• Marketing Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior.

When you first visit our website, you will see a cookie consent banner allowing you to accept, reject, or customize your cookie preferences. You can manage your cookie preferences at any time through your browser settings. For more details, please read our Cookie Policy.

8. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Customer Inquiries: Retained for 2 years after your last interaction with us.
• Service Records: Retained for 7 years to support warranty claims and service history.
• Cookie Data: Retained for up to 13 months, after which consent must be renewed.
• Legal Requirements: Certain data may be retained longer if required by applicable law or for legal proceedings.

After the retention period, your data will be securely deleted or anonymized.

9. User Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Deletion: You may request deletion of your personal data, subject to certain exceptions.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to Data Portability: You may request your personal data in a portable format.
• Right to Object: You may object to processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at mail@kelsocarpet.agency. We will respond to your request within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.